Refund policy
Return & Exchange Policy
At Zeeboon Official, customer satisfaction is important to us. Please read our return policy carefully before placing an order.
3-Day Return Policy
Customers can request a return within 3 days after receiving their order.
To be eligible for a return:
- The item must be unused and unworn
- Original tags must be attached and not removed
- The item must be in its original packaging
- Proof of purchase/order confirmation is required
Damage & Wrong Item Guarantee
We only accept returns or exchanges in the following cases:
- You received a damaged product
- You received the wrong item
Please inspect your parcel upon delivery and contact us immediately if there is any issue.
Size Disclaimer
We do not guarantee size issues such as:
- Size too small
- Size too large
- Fit preferences
Please check product details carefully before ordering.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Perfumes or used beauty products
- Gift cards
- Used or damaged items by customer
- Products with removed or broken tags
Return Process
To request a return or exchange, contact us at:
Please share:
- Your order number
- Product pictures
- Reason for return
Returns sent without approval will not be accepted.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval status.
If approved, the refund will be processed within 7–10 business days to your original payment method.